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A letter from Sam Fisk, Highland's new Chief of Police

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FAQ - Frequently Asked Questions

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Engineering Department

Do you live in Highland?

Highland City Limits

You may be a Highland resident even if you have a San Bernardino mailing address. For example, if you live east of Lankershim Avenue within the City of Highland, you have a Highland mailing address with a 92346 zip code. The most easterly portion of the city located east of the Santa Ana River has a Mentone mailing address with a 92359 zip code. Similarly, many San Bernardino residents have a Highland mailing address.

The fact that postal code boundaries do not always match city boundaries can cause confusion for residents when they call for services. If you want to know for sure that you truly live inside the city limits of Highland, call or come to City Hall and check the detailed City of Highland street map published annually by the Highland Chamber of Commerce.

Street Sweeping

Street Sweeping provides many benefits to the City of Highland. The more obvious benefit is the collection and removal of paper, leaves, and other visible debris that collect in the gutters. This debris can block catch basins and other storm water facilities, causing localized flooding during heavy rains.

Street sweepers remove harmful pollutants from the streets once a week. The street sweeper will sweep streets the day after your trash day. If trash pick up is delayed one day due to a holiday, the street sweeper will be delayed one day as well. The street sweeper in residential areas can sweep any time between 7am and 5pm, the day after your trash day.

Since sweeping is done as close to the curb as possible, things like overhanging tree branches, basketball hoops, refuse carts and especially parked vehicles cause the operator to swing wide to miss them. When this happens, debris is left on the street and the quality of the sweeping is reduced. Help us to serve you better by removing all possible obstacles from the street on your scheduled day. Although the City of Highland does not enforce street sweeping parking restrictions, we appreciate your assistance in keeping the streets clear on your scheduled day.

Street sweeping also serves as one of our Best Management Practices (BMPs) to control and improve water quality.

Should you have any questions in regards to trash service or street sweeping, please contact Public Services Coordinator, Andrea Saavedra at 909-864-8732 ext 271.

Graffiti

Have you spotted graffiti while traveling in the city? If you see graffiti in the City of Highland, please report it immediately by dialing the Graffiti Hotline (909) 864-6861 extension 400.

The city has a full-time employee devoted solely to removing graffiti from walls, signs, utility poles, etc. The city requires a release from the property owner/manager to enter private property to remove graffiti.

Street Light Problems

All street lights within the City of Highland are the property of Southern California Edison. The city is responsible for the energy charge. If you see a street light problem, please call Edison at (800) 611-1911 or report the outage on their website here. It is beneficial to have the street light pole number to expedite repair.

Tree Trimming

Highland has a contract with a private tree maintenance service to trim trees. The contractor schedules work approximately twice a year. The city's goal is to trim trees within the city's right of way once every five years. The objective is to maintain the health of the trees and provide vehicle and pedestrian clearances. Utility clearances are done by the utility owners, not the city.


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